Our Service & Support team consists of factory-trained, versatile engineers located throughout The Netherlands and Belgium.
Their main focus is preventive maintenance, troubleshooting and repair.1 Preventive Maintenance visit per year
Notification when Preventive Maintenance is due
Remote response (by phone or TeamViewer) within 1 working day
Location response (Service-Engineer on-site) within 3 working days
Free remote support by phone or TeamViewer
Priority support in the event of failures/repairs
For most instruments, we recommend an annual Preventive Maintenance, which can be part of a Service & Maintenance contract for your convenience.
A contract will have the following benefits:
If required, we can offer tailor-made contracts with e.g. shorter response times or additional maintenance visits.
Support and training
After delivery and installation of an instrument, we can provide training at different levels.
We believe that skilled, self-sufficient people produce the best results.
That’s why we focus on training and sharing knowledge, rather than creating “Black Boxes”.
Introduction/Theory Basic principles of the technology
Operator training: Basic training for routine measurements
Advanced training: Focused on advanced features and method development
Applications support: In-depth assistance in developing and optimizing methods and/or calibrations
Refresh training courses: Extend knowledge or train new staff members